What information do I need to open an account?

Summary

Opening a Cryptonow account is taking you less than 5 minutes. You’ll provide some basic personal details, create secure login information, and complete identity verification (KYC). This process keeps your account protected, ensures compliance and gives you access to all Cryptonow features.

At Cryptonow, security and transparency come first. That’s why every customer must complete identity verification (KYC) before using the platform. This process confirms that each account belongs to a real person, helping prevent fraud and ensuring a trusted environment for everyone.

Cryptonow strictly follows international KYC (Know Your Customer) and AML (Anti-Money Laundering) laws. These regulations apply to all licensed financial service providers and are designed to protect both you and the wider crypto community.

By verifying your identity, we can:

  • Keep your personal data and funds secure

  • Prevent unauthorized access or fraudulent activity

  • Ensure all transactions comply with financial standards


The verification process is fast and handled through our trusted ident partners, who specializes in secure digital identification.

Information required


When verifying your account, you’ll be asked to provide:

  • Personal details: name, date of birth, nationality, address

  • Login details: email and secure password

  • Mobile number: used for verification, eSignature and 2FA

  • Verification document: valid passport or national ID card

  • Tax Number (TIN): Your personal tax identification number

  • Compliance details: employment situation, income, source of funds

  • Device: smartphone with camera and internet connection

Verification process

The process takes only a few minutes and happens directly in your Cryptonow Account.

  1. Create a Cryptonow Account

  2. Start verification via «Settings» → «Compliance»

  3. Complete your all your details and confirm accuracy

  4. Scan the QR Code on the screen and continue the ident process on your smartphone

  5. Take pictures of your ID (passport or national ID) via smartphone

  6. Perform a short live video call with a agent or perform a live-check via auto-ident

  7. Ones the identification process was successful, your account is verified

You’re all set

Once verified, your account is fully active. You can now activate your Cryptonow Gift Card, buy your first crypto, set up a savings plan, or transfer assets to your Cryptonow Wallet® — all from one secure platform.

Need help?

Our support team is happy to assist you anytime.

Contact Support

© Copyright 2026 Cryptonow GmbH. All Rights Reserved.

Cryptonow GmbH, Marc-Aurel-Straße 10-12/15a, 1010 Vienna, Austria, provides the regulated service of exchanging crypto-assets for other crypto-assets and/or fiat currency as the principal counterparty to the client.

Cryptonow GmbH is licensed as a Crypto-Asset Service Provider (CASP) under Austrian law. Trading in crypto-assets involves substantial risk and may not be suitable for all investors. Prior to engaging in any transaction, investors should carefully assess their investment objectives, level of experience, and risk tolerance. The value of crypto-assets is highly volatile and may result in significant losses within a short period. Each crypto-asset possesses distinct characteristics, and investors should undertake thorough research and ensure they fully understand an asset before engaging in any trade. Past performance is not a reliable indicator of future results. This content qualifies as a marketing communication within the meaning of the Markets in Crypto-Assets Regulation (MiCAR), does not constitute an investment recommendation or financial advice, and investors must ensure they understand all associated risks, including the potential loss of the entire invested capital. Funds should not be invested if their loss cannot be financially sustained.