Report an official complaint.

If you wish to submit an official complaint related to our company and services, please use one of the following options below. Your feedback matters, and we take every concern serious.

Email support
Submit online form
Complete the the online form to report a official complaint via our website.
Arrow
Download PDF template
Fill out the printable document and send the letter to our official company address.
User
Contact our support
Do you need help or do you have a question? We're here to help.

Your feedback matters.

We value all feedback and take every concern seriously. Our complaint team is dedicated to addressing your complaint professionally. You can expect a response from us within a short period of time.

We also welcome positive feedback! If you would like to thank our team or share a positive message, please use our General Feedback Form.

Woman sitting at a purple table, working focused on a laptop outdoors
We’re here to help.

Whatever your question is, we’ll help you find the right answer.

Help topics.
Getting Started
My Account
Transactions
Cryptonow Invest
Cryptonow Gift Card
Security
Taxes & Reports
Troubleshooting
© Copyright 2026 Cryptonow GmbH. All Rights Reserved.

Cryptonow GmbH, Marc-Aurel-Straße 10-12/15a, 1010 Vienna, Austria, provides the regulated service of exchanging crypto-assets for other crypto-assets and/or fiat currency as the principal counterparty to the client.

Cryptonow GmbH is licensed as a Crypto-Asset Service Provider (CASP) under Austrian law. Trading in crypto-assets involves substantial risk and may not be suitable for all investors. Prior to engaging in any transaction, investors should carefully assess their investment objectives, level of experience, and risk tolerance. The value of crypto-assets is highly volatile and may result in significant losses within a short period. Each crypto-asset possesses distinct characteristics, and investors should undertake thorough research and ensure they fully understand an asset before engaging in any trade. Past performance is not a reliable indicator of future results. This content qualifies as a marketing communication within the meaning of the Markets in Crypto-Assets Regulation (MiCAR), does not constitute an investment recommendation or financial advice, and investors must ensure they understand all associated risks, including the potential loss of the entire invested capital. Funds should not be invested if their loss cannot be financially sustained.