How can I know I’m really communicating with Cryptonow?
It is important to make sure you are dealing with official Cryptonow communication and not with fraudsters. There are several ways to verify the authenticity of messages and protect yourself from scams.
Cyber criminals often try to imitate trusted companies to steal your data or funds. Like banks or insurance providers, Cryptonow uses several security measures so that you can confirm the authenticity of our communication. By checking domains, security codes, and official channels, you can be confident you are really dealing with us.
Official communication channels
Cryptonow will only contact you from verified country-specific Cryptonow domains, such as the following examples:
@cryptonow.net
@cryptonow.de
Our platform services are always accessible via the official website: www.cryptonow.net
What Cryptonow will never do
Ask for your password, private key, or 2FA codes
Request that you install software or grant remote access to your device
Contact you via private messengers (WhatsApp, Telegram, etc.) about sensitive account matters
Identification checks
Like banks or insurance providers, Cryptonow support may ask you to confirm certain details to verify your identity, such as:
Your full name and account ID
Your registered address
Partial details of recent transactions (e.g., date or amount, but never full sensitive data)
Security questions you may have set up
These checks are for your protection and ensure that only you can access your account.
Extra protection: Security Phishing Code
Cryptonow offers an optional Security Phishing Code for emails. This is a short code that appears in every genuine Cryptonow email, making it easy to confirm authenticity. You can activate this feature under «Settings» → «Security» → «Email Anti-Phishing».
What you should do
Always verify the sender’s email address carefully.
Never click on suspicious links — instead, type in the official address manually.
If you are uncertain, stop the conversation immediately and contact Cryptonow support through the official website.
In short
You can be sure you are communicating with Cryptonow by checking our official domains, verifying emails with the Security Phishing Code, and being alert to unusual requests. When in doubt, contact our support team directly via the official website.
Still need help?
If you’re unsure about the authenticity of a message, our support team is happy to assist you.