What happens if I receive crypto from a non-compliant provider?
If you receive crypto from a non-compliant provider, the deposit may be delayed, placed on hold, or rejected. This is required by law to meet AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
Not all providers meet the regulatory standards of the EU/EEA and Switzerland. If a deposit originates from a non-compliant provider or from a high-risk jurisdiction, Cryptonow may need to review the transaction before it can be credited. This protects both you and the platform from potential fraud or illegal activity.
What this means for you
On hold: Your deposit may remain in review until additional checks are completed.
Rejected: Deposits from certain providers cannot be accepted and may be returned.
Compliance request: You may be asked to provide additional documentation (e.g., source of funds or transaction purpose).
Important information
Cryptonow follows EU/EEA and Swiss financial regulations.
Providers without proper registration or based in restricted jurisdictions may be considered non-compliant.
If your deposit is rejected, funds will normally be returned to the original sending provider, but delays can occur.
In short
Deposits from non-compliant providers may be blocked or delayed due to regulatory rules. To avoid problems, always transfer funds from regulated and compliant service providers.
Still need help?
If you’re unsure about whether a provider is compliant, our support team is happy to assist you.