Why is my crypto deposit on hold?

Summary

A crypto deposit can sometimes be placed on hold instead of being credited right away. This usually happens due to pending blockchain confirmations, compliance verifications, or technical issues.

When you deposit crypto, the transaction must pass several steps before it is credited to your account. First, the blockchain needs to confirm the transfer. Cryptonow may also need to review the transaction for compliance reasons. This ensures that deposits meet legal requirements and helps protect your account from misuse.

Common reasons for deposits being on hold

  • Cryptonow may require additional information before your crypto can be deposited into your account. Please check your account settings to see if any additional information is requested.

  • Pending blockchain confirmations — deposits require a certain number of confirmations before being credited.

  • Compliance review — deposits may be flagged if they exceed thresholds or originate from certain providers.

  • Security checks — transactions are reviewed to prevent fraud or AML (Anti-Money Laundering) risks.

  • Technical delays — network congestion or temporary service interruptions may cause slower processing.

Important information

  • During a hold, the funds are not lost — they will be credited once the required checks are complete.

  • If additional documentation is required (e.g., proof of source of funds), you will be notified in your account and via email.

  • You can always track the on-chain status of your deposit using the wallet address on a blockchain explorer.

In short

Crypto deposits may be placed on hold due to confirmations, compliance, or technical reasons.
Once the necessary checks are completed, the funds will appear in your account.

Still need help?

If you’re unsure about how to proceed, our support team is happy to assist you.

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Cryptonow GmbH, Marc-Aurel-Straße 10-12/15a, 1010 Vienna, Austria, provides the regulated service of exchanging crypto-assets for other crypto-assets and/or fiat currency as the principal counterparty to the client.

Cryptonow GmbH is licensed as a Crypto-Asset Service Provider (CASP) under Austrian law. Trading in crypto-assets involves substantial risk and may not be suitable for all investors. Prior to engaging in any transaction, investors should carefully assess their investment objectives, level of experience, and risk tolerance. The value of crypto-assets is highly volatile and may result in significant losses within a short period. Each crypto-asset possesses distinct characteristics, and investors should undertake thorough research and ensure they fully understand an asset before engaging in any trade. Past performance is not a reliable indicator of future results. This content qualifies as a marketing communication within the meaning of the Markets in Crypto-Assets Regulation (MiCAR), does not constitute an investment recommendation or financial advice, and investors must ensure they understand all associated risks, including the potential loss of the entire invested capital. Funds should not be invested if their loss cannot be financially sustained.