How do I send crypto to another CASP provider?

Summary

You can send crypto from your Cryptonow account to another CASP (Crypto Asset Service Provider) account of yours by using the Withdrawal function in your Portfolio. Make sure you use the correct blockchain and address provided by the receiving CASP platform / exchange.

Sending crypto to another CASP works much like sending to a personal, unhosted wallet.
The key difference is that exchanges and service providers often give you a specific deposit address, sometimes combined with a reference tag (like Memo, Destination Tag, or Payment ID).
It is essential to include these details correctly to avoid losing your funds.

Steps to send crypto to another CASP provider

  1. Open your Portfolio in your Cryptonow Invest® account.

  2. Click the «three dots» next to the asset and select «Withdraw».

  3. Enter the withdrawal amount.

  4. Paste the destination address provided by the receiving CASP.

  5. Select «Exchange/Provider» as the destination type.

  6. Enter the Name of the Exchange/Provider in the search list and select the provider.

  7. Please confirm again that you are sending the funds to another account owned by you.
Transfers to third-party accounts are not permitted.

  8. Review all details carefully and click «Start Withdrawal».

Important information

  • Due to the latest EU Travel Rule Regulations for Crypto Assets it is only allowed to withdraw crypto to a regulated CASP provider / exchange.

  • The receiving CASP may reject or delay the transaction. This is beyond Cryptonow’s control, and as a result, your withdrawal may also be delayed or declined during this process.

  • Always copy the exact address and any extra tags from the receiving CASP.

  • Missing or incorrect tags can cause funds to be lost or delayed.

  • Blockchain transfers are irreversible — once sent, they cannot be canceled or refunded.

  • Processing times depend on network confirmations and the receiving provider.

In short


To send crypto to another CASP account of yours, use the Withdrawal feature in your Portfolio, paste the correct deposit address (and tags if required), select the CASP name, and re-confirm the transfer. By double-checking all details, you ensure your funds arrive safely at the destination platform. Due to the latest EU Travel Rule Regulations for Crypto Assets it is only allowed to withdraw crypto to a regulated CASP provider / exchange. The receiving CASP may reject or delay the transaction. This is beyond Cryptonow’s control, and as a result, your withdrawal may also be delayed or declined during this process.

Still need help?

If you’re unsure about how to proceed, our support team is happy to assist you.

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© Copyright 2026 Cryptonow GmbH. All Rights Reserved.

Cryptonow GmbH, Marc-Aurel-Straße 10-12/15a, 1010 Vienna, Austria, provides the regulated service of exchanging crypto-assets for other crypto-assets and/or fiat currency as the principal counterparty to the client.

Cryptonow GmbH is licensed as a Crypto-Asset Service Provider (CASP) under Austrian law. Trading in crypto-assets involves substantial risk and may not be suitable for all investors. Prior to engaging in any transaction, investors should carefully assess their investment objectives, level of experience, and risk tolerance. The value of crypto-assets is highly volatile and may result in significant losses within a short period. Each crypto-asset possesses distinct characteristics, and investors should undertake thorough research and ensure they fully understand an asset before engaging in any trade. Past performance is not a reliable indicator of future results. This content qualifies as a marketing communication within the meaning of the Markets in Crypto-Assets Regulation (MiCAR), does not constitute an investment recommendation or financial advice, and investors must ensure they understand all associated risks, including the potential loss of the entire invested capital. Funds should not be invested if their loss cannot be financially sustained.