FernFinG Information.
Information on the Distance Financial Services Act (“FernFinG”)
1 Background
1.1 The following information is intended to inform customers about the distance selling of financial services. However, it does not replace the contractual agreements as set out in the “General Terms and Conditions” as well as in the respective service-specific terms and conditions of Cryptonow GmbH.
1.2 Together with the General Terms and Conditions of Cryptonow GmbH and the service-specific terms and conditions, this document contains all information pursuant to Section 5 (1) FernFinG.
2 About Cryptonow within the meaning of Section 5 (1) No. 1 FernFinG
2.1 General information
Cryptonow GmbH, with its registered office in Vienna, registered in the commercial register of the Commercial Court of Vienna under FN 619454m, is a regulated crypto-asset service provider under Regulation (EU) 2023/1114 (“MiCAR”).
Principal business activity: Provision of crypto-asset services
Business address: Marc-Aurel-Straße 10–12/15a, 1010 Vienna
Place of jurisdiction: Vienna
Website: https://www.cryptonow.net (the “Platform”)
Supervisory authority: Financial Market Authority (Finanzmarktaufsicht), Otto-Wagner-Platz 5, 1090 Vienna
Registered in the Financial Market Authority’s company database at https://www.fma.gv.at/unternehmensdatenbank-suche/.
2.2 Contact details
E-mail: [email protected]
3 Description of the essential characteristics of the financial services within the meaning of Section 5 (1) No. 2 lit a FernFinG
3.1 Cryptonow is authorised, as a provider of crypto-asset services pursuant to Article 62 (1) MiCAR, to commercially provide the following crypto-asset services:
− Custody and administration of crypto-assets on behalf of clients (Art. 3 (1) No. 16 lit a MiCAR);
− Exchange of crypto-assets for funds (Art. 3 (1) No. 16 lit c MiCAR);
− Exchange of crypto-assets for other crypto-assets (Art. 3 (1) No. 16 lit d MiCAR);
− Provision of transfer services for crypto-assets on behalf of clients (Art. 3 (1) No. 16 lit j MiCAR).
3.2 Custody and administration of crypto-assets: Cryptonow offers customers custody and administration services for their crypto-assets in accordance with Art. 75 MiCAR (“Custody and Administration Services”). Cryptonow has sole control over the crypto-assets held in custody for customers or over the means by which access to these crypto-assets is possible (private keys). There is no self-custody by customers of the crypto-assets held in custody. Details on the custody and administration services can be found in the Custody Agreement.
3.3 Exchange of crypto-assets for funds / exchange of crypto-assets for other crypto-assets: Cryptonow enables its customers to buy or sell certain crypto-assets via the Platform in exchange for fiat money (e.g. euros) or other crypto-assets. If a customer wishes to exchange a crypto-asset for funds or other crypto-assets, a corresponding order must be placed on the Platform. The counterparty to each legal transaction concluded in this manner is always exclusively Cryptonow. Details on the exchange services can be found in the General Terms and Conditions.
3.4 Provision of transfer services for crypto-assets: Cryptonow supplements its administration and custody services by offering customers the option to deposit crypto-assets into the Platform and withdraw them from the Platform (“external transfers”). Details on the transfer services can be found in the Transfer Agreement.
4 Total price owed by the customer to Cryptonow for the financial services within the meaning of Section 5 (1) No. 2 lit b FernFinG and details on payment and performance within the meaning of Section 5 (1) No. 2 lit f FernFinG
4.1 The total price that the customer must pay to the entrepreneur includes all transaction fees incurred when using the Platform. Transaction fees are charged for each executed transaction and must be paid by the customer to Cryptonow. Prior to placing an order, the customer is transparently informed of the fees applicable to the specific transaction. The amount and/or basis of calculation of these fees are set out in the fee overview and are available here.
4.2 The transaction fees become due as soon as the order has been accepted by Cryptonow. They form part of the respective transaction and are settled simultaneously with the transaction, unless the transaction confirmation specifies a different date.
5 Risk notice and notice regarding price fluctuations of crypto-assets within the meaning of Section 5 (1) No. 2 lit c FernFinG
5.1 Cryptonow points out that the use of the Platform and the execution of certain transactions involving crypto-assets are associated with risks that are outside Cryptonow’s sphere of influence. Cryptonow assumes no liability for such risks.
5.2 An illustrative list of risks can be found in the Risk Disclosure Statement.
5.3 In addition, service-specific risks may exist. Where applicable, these are described in detail in the respective service-specific terms and agreements, to which Cryptonow expressly refers.
6 Possible additional taxes and costs not paid or charged by Cryptonow within the meaning of Section 5 (1) No. 2 lit d FernFinG
6.1 Cryptonow products are currently exempt from value added tax. In the event of changes in the legal situation or the interpretation by authorities, the corresponding value added tax will in future be levied on fees and paid for the customer.
6.2 For customers subject to taxation in Austria, Cryptonow may withhold statutory capital gains tax (KESt). Details can be found in Section 25 of the General Terms and Conditions.
6.3 Cryptonow expressly recommends consulting a tax advisor. This serves both to clarify the tax and economic implications in connection with the use of the Platform and the holding, transferring or exchanging of crypto-assets, and to ensure that all necessary measures to comply with applicable tax regulations when using the Platform can be taken.
7 Special additional costs to be borne by the customer for the use of the distance communication medium within the meaning of Section 5 (1) No. 2 lit g FernFinG
7.1 All costs incurred in connection with the use of the internet, telephone or other distance communication media are to be borne by the customer and are not reimbursed by Cryptonow.
8 Information on the non-existence of a right of withdrawal pursuant to Section 8 FernFinG within the meaning of Section 5 (1) No. 3 lit a FernFinG
8.1 Pursuant to Section 19 of the General Terms and Conditions, there is no right of withdrawal pursuant to Section 8 FernFinG for crypto-assets traded by distance selling. This is because the price of these crypto-assets is subject to fluctuations in the financial market over which Cryptonow has no influence and which may occur during the withdrawal period (see also Section 10 FernFinG).
9 Termination rights and their limitations within the meaning of Section 5 (1) No. 3 lit c FernFinG
9.1 Cryptonow may terminate the business relationship with the customer at any time subject to a notice period of two months.
9.2 Both the customer and Cryptonow are entitled to terminate the contractual relationship at any time with immediate effect for good cause. Good cause exists in particular if continuation of the contractual relationship cannot reasonably be expected of the terminating party. The General Terms and Conditions list illustrative relevant reasons in Section 16.
9.3 The customer is entitled to terminate the contractual relationship with Cryptonow at any time subject to a notice period of two weeks. The customer’s right to terminate free of charge in the event of an amendment to the General Terms and Conditions remains unaffected.
9.4 Termination of the account may temporarily not be possible if: (i) the account is blocked, frozen or suspended; (ii) outstanding financial obligations of the customer towards Cryptonow exist; (iii) outstanding orders or transactions exist on the Platform that must first be settled or cancelled; (iv) assets are subject to attachment or blocking and Cryptonow is not permitted to dispose of them due to court or authority orders; or (v) legal or regulatory reasons (e.g. sanctions, AML requirements, outstanding KYC information) prevent account closure.
10 Governing law & jurisdiction agreement within the meaning of Section 5 (1) No. 3 lit e and f FernFinG
10.1 The contractual relationship and all transactions are governed exclusively by the law of the Republic of Austria. The provisions of the United Nations Convention on Contracts for the International Sale of Goods as well as the conflict-of-law renvoi and/or onward reference rules of Austrian private international law do not apply.
10.2 This provision applies only insofar as the law of the customer’s country of residence does not grant the customer a more favourable legal position vis-à-vis Cryptonow in individual cases.
11 Governing language within the meaning of Section 5 (1) No. 3 lit g FernFinG
11.1 The Platform, the General Terms and Conditions, and all other related documents are made available and published in different languages. In the event of any inconsistencies or discrepancies, the German version shall be binding.
12 Complaints within the meaning of Section 5 (1) No. 4 lit a FernFinG
12.1 For complaints and general questions regarding Cryptonow’s services, you may contact the customer support team. You have the option of submitting a formal complaint either using the standard template (available here) or submitting a general enquiry via customer support on the Platform. Further information can be found in the Help section.
Version 1.0, dated 01 February 2026