My account is on hold — what should I do?
If your Cryptonow account is on hold, it means a temporary compliance or security review is taking place. This process helps ensure that your account and funds remain safe. While your account is under review, some features such as trading, withdrawals, or activations may be temporarily unavailable. Most cases are resolved quickly once the necessary checks are completed.
Why an account may be on hold
There are several reasons why your account might be placed on hold. These are standard procedures and not necessarily signs of a problem:
Verification not completed: Your account verification or submitted documents are still being reviewed.
Compliance review: Additional documents, such as Proof of Residence or Source of Funds, may be required.
Risk alerts: Unusual or large transactions can trigger a routine compliance check.
Security concerns: Suspicious login attempts or new devices accessing your account.
Each of these checks helps maintain a secure, compliant environment for all Cryptonow customers.
What you should do
If your account is on hold, here’s how to proceed:
Check your account: Look for a notification explaining the reason for the hold and the next steps under Settings --> Compliance Tab.
Follow the on-screen instructions: For example, upload missing documents or confirm your personal information.
Prepare your documents: Have your valid national ID, proof of residence, or proof of source of funds ready, if requested.
Contact Support: If you’re unsure why your account is on hold, reach out via Cryptonow Support for personalized assistance.
Wait for confirmation: Once the review is complete, you’ll be notified by email that your account has been reactivated.
Important information
Account holds are a normal part of financial compliance and serve to protect your assets and personal data.
Holds are always temporary and lifted once all required checks are complete.
Providing clear, accurate, and complete documents helps speed up the process.
Learn more about what information you need to open an account.
In short
If your account is on hold:
Check your account for instructions.
Provide any missing documents promptly.
Contact support if you’re unsure what’s needed.
Wait for a confirmation email — most reviews are resolved within a short time.
Need help?
If you’re unsure how to proceed, our support team is ready to help you step by step.