Why hasn’t my crypto deposit arrived yet?

Summary

Crypto deposits may take time to appear in your account. This usually depends on blockchain confirmations, network congestion, or incorrect transfer details.

When you deposit crypto into your Cryptonow account, the transaction must first be confirmed by the blockchain and our compliance systems.

Common reasons for delayed deposits

  • Cryptonow may require additional information before your crypto can be deposited into your account. Please check your account settings to see if any additional information is requested.

  • Blockchain confirmations — Bitcoin usually requires 1–6 confirmations, which can take from 10 minutes to serval hours depending on the network load.

  • Network congestion — high activity can slow down transaction processing times.

  • Wrong address or network — sending to an incompatible or incorrect address can result in lost or uncredited funds.

  • Compliance checks — deposits from certain sources may be reviewed by our compliance team manually before being credited.

Important information

Most crypto deposits are credited after the required blockchain confirmations. If your deposit takes unusually long and no additional information was requested by our Compliance team, check the transaction ID, verify the destination address, and ensure you used the correct network.


Learn more about tracking the status of your crypto deposit.

Still need help?

If you’re unsure about how to proceed, our support team is happy to assist you.

Contact support
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Cryptonow GmbH, Marc-Aurel-Straße 10-12/15a, 1010 Vienna, Austria, provides the regulated service of exchanging crypto-assets for other crypto-assets and/or fiat currency as the principal counterparty to the client.

Cryptonow GmbH is licensed as a Crypto-Asset Service Provider (CASP) under Austrian law. Trading in crypto-assets involves substantial risk and may not be suitable for all investors. Prior to engaging in any transaction, investors should carefully assess their investment objectives, level of experience, and risk tolerance. The value of crypto-assets is highly volatile and may result in significant losses within a short period. Each crypto-asset possesses distinct characteristics, and investors should undertake thorough research and ensure they fully understand an asset before engaging in any trade. Past performance is not a reliable indicator of future results. This content qualifies as a marketing communication within the meaning of the Markets in Crypto-Assets Regulation (MiCAR), does not constitute an investment recommendation or financial advice, and investors must ensure they understand all associated risks, including the potential loss of the entire invested capital. Funds should not be invested if their loss cannot be financially sustained.