Why was my withdrawal declined?

Summary

A withdrawal may be declined if it does not meet platform requirements or fails compliance checks. This can happen for both fiat and crypto withdrawals.

Withdrawals are carefully monitored to protect your funds and to comply with international regulations. If a withdrawal is declined, it usually means that something about the transaction could not be verified or matched with your account details.

Common reasons for declined withdrawals

  • Incorrect bank or wallet details — if the account number, IBAN, or wallet address does not match.

  • Third-party accounts — withdrawals are only allowed to your own verified bank account.

  • Insufficient funds — if your balance is too low after fees.

  • Compliance concerns — transactions flagged during compliance or fraud checks may be blocked.

  • Incomplete or missing EU Travel Rule Data - such as Wallet Ownership or Counterparty Validation

Important information

  • Withdrawals can only be sent to bank accounts registered in your name.

  • Cryptonow cannot override regulatory compliance rules — additional documents may be required.

  • Declined withdrawals are automatically returned to your available balance.


  • Learn more about accepted documents and receipts.

In short

Withdrawals can be declined for technical, compliance, or security reasons. In most cases, correcting your details or completing additional verification steps allows you to withdraw successfully.

Still need help?

If you’re unsure about how to proceed, our support team is happy to assist you.

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Cryptonow GmbH, Marc-Aurel-Straße 10-12/15a, 1010 Vienna, Austria, provides the regulated service of exchanging crypto-assets for other crypto-assets and/or fiat currency as the principal counterparty to the client.

Cryptonow GmbH is licensed as a Crypto-Asset Service Provider (CASP) under Austrian law. Trading in crypto-assets involves substantial risk and may not be suitable for all investors. Prior to engaging in any transaction, investors should carefully assess their investment objectives, level of experience, and risk tolerance. The value of crypto-assets is highly volatile and may result in significant losses within a short period. Each crypto-asset possesses distinct characteristics, and investors should undertake thorough research and ensure they fully understand an asset before engaging in any trade. Past performance is not a reliable indicator of future results. This content qualifies as a marketing communication within the meaning of the Markets in Crypto-Assets Regulation (MiCAR), does not constitute an investment recommendation or financial advice, and investors must ensure they understand all associated risks, including the potential loss of the entire invested capital. Funds should not be invested if their loss cannot be financially sustained.