Why is my withdrawal still pending?

Summary

A withdrawal may remain in "Pending" status for a short time while it is being processed. This can happen with both fiat and crypto withdrawals and is usually resolved automatically.

Pending withdrawals are normal in the financial and crypto space.
Fiat transfers rely on banks and payment networks, while crypto transfers must go through blockchain confirmations. Additionally, withdrawals may be flagged for internal security or compliance reviews.

Common reasons for pending withdrawals


Fiat (SEPA withdrawal transfers)

  • Typically settle within 1–3 business days.

  • Delays can occur on weekends or public holidays.

  • External bank processing times vary.


Read more about SEPA transfer details and instructions.

Crypto withdrawals

  • Pending or outstanding EU Travel Rule Requirements

  • Require blockchain confirmations before being finalized.

  • Processing time depends on network activity — high congestion can slow down confirmations.


Compliance or security checks

  • Withdrawals may be held temporarily for manual compliance reviews.

  • Large or unusual transactions are subject to additional checks to prevent fraud or security concerns.


If you’re unsure which documents are valid, find a detailed overview here: Which documents and receipts are accepted? (Link to article)

System or processing queues

  • During times of high demand, withdrawals may take longer to process.

  • Cryptonow processes all requests in the order they are received.

Important information

  • Check your withdrawal status in your account under «Transactions».

  • Ensure your bank or wallet details are correct.

  • If your withdrawal remains pending longer than usual, it may require additional proofs for our compliance team.

  • Cryptonow cannot accelerate external banking or blockchain confirmations once a withdrawal has been released.

Still need help?

If you’re unsure about how to proceed, our support team is happy to assist you.

© Copyright 2026 Cryptonow GmbH. All Rights Reserved.

Cryptonow GmbH, Marc-Aurel-Straße 10-12/15a, 1010 Vienna, Austria, provides the regulated service of exchanging crypto-assets for other crypto-assets and/or fiat currency as the principal counterparty to the client.

Cryptonow GmbH is licensed as a Crypto-Asset Service Provider (CASP) under Austrian law. Trading in crypto-assets involves substantial risk and may not be suitable for all investors. Prior to engaging in any transaction, investors should carefully assess their investment objectives, level of experience, and risk tolerance. The value of crypto-assets is highly volatile and may result in significant losses within a short period. Each crypto-asset possesses distinct characteristics, and investors should undertake thorough research and ensure they fully understand an asset before engaging in any trade. Past performance is not a reliable indicator of future results. This content qualifies as a marketing communication within the meaning of the Markets in Crypto-Assets Regulation (MiCAR), does not constitute an investment recommendation or financial advice, and investors must ensure they understand all associated risks, including the potential loss of the entire invested capital. Funds should not be invested if their loss cannot be financially sustained.