How do I verify my identity with Verifeye (Video Ident)?

When you verify your Cryptonow account, you may be guided to Verifeye to complete the process. This identification is performed through a short, encrypted video call where your identity and documents are verified in real time. The entire process usually takes just a few minutes.


How it works

1. Start verification from your Cryptonow account — you’ll be redirected to Verifeye’s secure identification page.

2. Allow your browser to access your camera and microphone.

3. A live verification agent will connect with you to confirm your identity.

4. Show your National ID card or passport clearly on camera.

5. Answer a few short questions and follow the agent’s instructions.

6. You’ll receive a one-time password (mTAN) by SMS — enter it to complete the verification.

Once the process is finished, your account status will update automatically on the Cryptonow dashboard..


Technical requirements

• Supported browsers: Google Chrome, Microsoft Edge, and Apple Safari.

• Firefox is not supported for Video Ident.

• Ensure your internet connection is stable and your camera and microphone are working properly.

• Works on both desktop and smartphone devices.

Security and data protection

All data and video sessions are handled by Verifeye, a licensed European KYC provider.
 The process is GDPR-compliant, and all video data is stored only for the legally required period.
Cryptonow receives only the verification result — no video or biometric data is permanently stored.



In short

• Verifeye provides Video Ident — live verification via secure video call.

• You’ll interact with a trained agent for real-time document and identity checks.

• Works on Chrome, Edge, and Safari (Firefox not supported).

• Fully encrypted, regulated, and GDPR-compliant.


Still need help?

If you experience technical issues or your Video Ident session doesn’t complete, please contact Cryptonow Support or visit verifeye.online for troubleshooting assistance.