What should I do if I can’t create an account?

Summary

If you’re having trouble creating your Cryptonow account, don’t worry — most issues can be solved quickly by reviewing your details or reaching out to our support team. Sometimes, technical or compliance checks may temporarily delay registration.

Why account creation might fail

In some cases, the account setup cannot be completed automatically. This can happen for a few common reasons, such as:

  • Incorrect or incomplete details entered during registration

  • Technical issues (browser compatibility, unstable internet connection, or cookies disabled)

  • Compliance restrictions if your country, region, or banking provider is not currently supported, or if a VPN connection is detected

  • Unverified email or phone number, which prevents account confirmation

What you can do

Most issues can be resolved in just a few steps:

  1. Check your details: Make sure your email, phone number, and personal information are correct and complete. If you’re unsure whether you meet all requirements, you can check your eligibility.

  2. Try a different device or browser: Sometimes, browser extensions or outdated versions cause registration errors.

  3. Verify your email and phone number: Ensure you’ve completed both steps to activate your account.

  4. Contact Cryptonow Support – If the issue continues, reach out to our team for personalized help.

  5. In some cases, your account registration may require a manual review by our Compliance team.

Important to know

  • Avoid creating more than one account — this may delay your verification, as each user can only have a single registered account.

  • Once reviewed, you’ll receive an email from Cryptonow with the next steps to complete your registration.

  • If your country is not supported yet, you can check back later as Cryptonow continues to expand availability.

In short

  • Double-check your registration details.

  • Make sure your email and phone are verified.

If problems persist, contact Cryptonow Support for help.

Contact Support

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Cryptonow GmbH, Marc-Aurel-Straße 10-12/15a, 1010 Vienna, Austria, provides the regulated service of exchanging crypto-assets for other crypto-assets and/or fiat currency as the principal counterparty to the client.

Cryptonow GmbH is licensed as a Crypto-Asset Service Provider (CASP) under Austrian law. Trading in crypto-assets involves substantial risk and may not be suitable for all investors. Prior to engaging in any transaction, investors should carefully assess their investment objectives, level of experience, and risk tolerance. The value of crypto-assets is highly volatile and may result in significant losses within a short period. Each crypto-asset possesses distinct characteristics, and investors should undertake thorough research and ensure they fully understand an asset before engaging in any trade. Past performance is not a reliable indicator of future results. This content qualifies as a marketing communication within the meaning of the Markets in Crypto-Assets Regulation (MiCAR), does not constitute an investment recommendation or financial advice, and investors must ensure they understand all associated risks, including the potential loss of the entire invested capital. Funds should not be invested if their loss cannot be financially sustained.